fry999 Privacy Policy

fry999 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how fry999 collects your personal information, how it is stored, for what purposes it is used, and what steps we take to protect your information.

fry999 uses industry-leading SSL encryption technology to ensure the security of your information. We commit that your personal information will never be sold or transferred to third parties without your consent.

1 What Information We Collect

When you register and use fry999, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth — for identity verification and age confirmation.
• Email address and mobile number — for account communication and security verification.
• Current address — as part of the identity verification process.
• National ID card or passport details — for the KYC (Know Your Customer) process.
• Financial information such as bKash, Nagad, Rocket, or Upay account numbers — for processing financial transactions.

1.2 Automatically Collected Information

• IP address and device information — for security monitoring and fraud prevention.
• Browser type and operating system — for improving the platform experience.
• Session information and login duration — to ensure account security.
• Cookies and web beacons — to personalize the user experience.
• Gaming activity history — for responsible gaming monitoring.

1.3 Information Received from Third Parties

In some cases, we may verify identity-related information about you from financial fraud prevention agencies or identity verification service providers. This information is used solely for the purpose of ensuring security and compliance.

2 Purpose of Information Use

fry999 uses collected information for the following legitimate purposes:

2.1 Account Management

Your information is necessary to create, manage, and secure your fry999 account. This includes identity verification, password recovery, and sending account-related notifications.

2.2 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests, prevent financial fraud, and ensure secure transactions. All transactions on fry999 are completed through bKash, Nagad, Rocket, and Upay.

2.3 Customer Service

Our 24/7 live chat support team may access your account information to help resolve your issues. This information may also be used for the purpose of improving service quality.

2.4 Promotional Communications

With your consent, we may send bonus offers, tournament information, and promotional messages. You can opt out of these communications at any time.

2.5 Responsible Gaming

We ensure responsible gaming by monitoring your gaming activity. If an unusual gaming pattern is detected, our support team may contact you.

3 Information Storage and Security

3.1 Retention Period

fry999 retains your information for as long as your account is active and for as long as necessary to meet applicable legal obligations thereafter. Financial transaction records are generally retained for a minimum of five years.

3.2 Security Measures

fry999 uses industry-standard security technologies to protect your information:

• SSL (Secure Sockets Layer) encryption — keeps all data transmissions secure.
• Data encryption — stored information is kept in encrypted form.
• Two-Factor Authentication — prevents unauthorized access to your account.
• Regular security audits — system vulnerabilities are identified and resolved.
• Firewall and intrusion detection systems — prevent unauthorized access.

4 Sharing Information with Third Parties

fry999 does not sell, rent, or commercially transfer your personal information. However, information may be shared in a limited way in the following circumstances:

4.1 Service Partners

We work with trusted third-party service providers for payment processing, identity verification, and maintenance of technical infrastructure. These partners will only receive the information necessary for their specific service and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information to relevant authorities in response to a court order, request from an investigative agency, or requirement of applicable law.

4.3 Fraud Prevention

If financial fraud, money laundering, or other illegal activity is suspected, necessary information may be shared with the relevant security agencies.

4.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will provide you with advance notice.

5 Cookies Policy

Cookies are used on the fry999 website. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and for the core functionality of the site.
• Functional Cookies: To remember your preferences and provide a personalized experience.
• Analytics Cookies: To analyze site traffic and user behavior, which helps improve the service.
• Security Cookies: To detect unauthorized access and fraudulent activity.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

6 User Rights

As a user of fry999, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you can request that your personal information be deleted, subject to legal limitations.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to promotional communications at any time.

7 Protection of Minors

fry999 is a platform for those aged 21 and above only. We do not knowingly collect any information from minors. Age verification procedures are followed at the time of registration.

If we have reason to suspect that a user is under 21 years of age, we may immediately suspend their account and delete the relevant information. If you have any information about a minor's details, please let us know.

8 International Data Transfers

fry999's servers and some service partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, we ensure that data protection standards are maintained in these transfers and that applicable laws are followed.

All our international service partners are contractually bound to follow industry-standard data protection practices. We establish appropriate agreements and security measures to ensure the safety of your information.

9 Policy Changes

fry999 reserves the right to amend this privacy policy at any time. If there are significant changes, we will send a notification to your registered email address and display a notice on the platform.

If you continue using fry999 after receiving notice of changes, you will be considered to have given your consent to the revised policy. We therefore recommend visiting this page regularly to stay informed about any policy changes.

10 Third-Party Links and Services

The fry999 platform uses third-party payment services (bKash, Nagad, Rocket, Upay). These service providers have their own privacy policies, and the processing of your information on their platforms is governed by their policies. fry999 is not responsible for the data practices of these third parties.

Game software providers (such as Pragmatic Play, Spribe, JILI) may collect certain technical information for the operation of their gaming software. This collection is governed by their own policies.